Refund policy
Exchanges-Refunds-Returns
DEADLINE: You have 14 days to exchange and / or return your product.
1- Returns are at the buyer's expense except under the following conditions: EXCHANGES and DEFECTIVE PRODUCTS
For customers residing in Europe and the rest of the world (USA, Canada, etc.), return shipping costs are at the buyer's expense.
2-Exchanges are free of charge. Despite our good intentions and quality control at the end of the production chain, it is possible to receive a garment that does not suit you. This can happen and we apologise in advance.
- For Metropolitan France: Transport costs are at the customer's expense. You can make a return under the condition of returning the product in its original condition with accessories and not worn. We will proceed with a free exchange of your product if this suits you or a refund of the product.
- For Europe and World: For customers residing in Europe and World (Usa, Canada etc) the return costs are charged to the buyer. We will send you a free replacement part upon receipt of your purchased item.
3-Reimbursements: Total or Partial
- For Metropolitan France: return postage is free. Refunds will be made within 14 days.
- For Europe and Worldwide: Return shipping costs for refunds (total or partial) are at the buyer's expense. You will be reimbursed for your purchase within 14 days after we have verified that your item is returned in its original condition (unworn, with accessories and tags, and in its original packaging).
Our return and refund policy lasts 15 days. If more than 15 days have elapsed since your purchase, we are unfortunately unable to offer refunds or exchanges.
CONDITIONS in DETAILS :
Exchanges - Refunds - Returns :
To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging and with the brand label attached. After analysis of the returned product, if it complies with the above-mentioned conditions, we will proceed with an exchange or refund as appropriate.
The following items are non-refundable:
- Gift cards
- Products designed and made especially for the customer, personalized or (at) the express request of the customer if we offer this possibility on one of our products.
ATTENTION: before returning your product, please contact us and/or notify us by e-mail or by phone at +33 (0)7 81 87 50 27 from Monday to Friday from 10am to 7:30pm, and Saturday from 10am to 6pm except Sundays and public holidays in order to guide you through this process.
HOW TO COMPLETE YOUR RETURN :
To complete your RETURN it's very simple, just follow these steps:
1-Keep your proof of purchase (e-mail) as we may ask for it as proof of purchase, as well as the invoice received on delivery.
2-Send us an e-mail with the product reference and the reason for your return.
3-Pack your product in its original packaging with all original accessories attached, or in a cardboard box corresponding to the size of the product. Tape the packaging securely to prevent any damage to the product during transport and/or handling. ( water infiltration or other )
If you no longer have the return slip, you can email us at hello@emdoria.fr to receive it again.
3-Attach the completed returns slip to the visible part of the parcel.
4- Inform us by e-mail of the date of return of the product, which must not exceed 7 working days from receipt of your order. Contact address: hello@emdoria.fr
After this period, no refunds are possible, in accordance with our return policy. Except for an exchange due to product manufacturing defects.
2-In certain cases, only "Partial Refunds" are granted: (where applicable)
- Any item that is not in its original condition, that is damaged or missing details or for any reason not due to an error on our part or a default of the garment (zip damage, missing button or cut parts, material damaged during the manufacturing process.
Please contact us with your request).
- Any item returned more than (beyond) 30 days after delivery and which presents the above-mentioned problems.
3-Refunds (if applicable) :
Returns for total or partial "Refund" of an item are the responsibility of the "Customer".
Once your return has been received and inspected, we will send you an e-mail to let you know that we have received the returned item. We will also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your credit card or original payment method will be automatically credited as soon as possible.
The refund will be effective as soon as your returned product has been validated and complies with our return policy.
4-Delayed or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you've taken all these steps and still haven't received your refund, please contact us at hello@emdoria.fr.
5-Sale or promotional items (where applicable):
Only Normal price items are refundable. Unfortunately, sale or promotional items are not refundable.
6-Exchanges (if applicable)
We will only replace items that are initially faulty or damaged, or if you require a different size or color of product, and where possible. If you need to replace yours with the same item, send us an e-mail to hello@emdoria.fr with your exchange request and we will contact you by e-mail or telephone ( if you have indicated this ) to proceed with the exchange.
7-Shipping your product for exchange or refund :
To return your product, you must send it to the following postal address:
EMDORIA PARIS
106 BIS RUE DE CHATOU,
92700 - COLOMBES
FRANCE
ATTENTION: If you are shipping an item worth more than €200, we recommend that you use a parcel tracking service or have your shipment insured, to avoid any risk of fraud.
The return of your product is the sole responsibility of the carrier. We do not guarantee that we will receive the returned item. This is not our responsibility.
Informations Note:
Please keep your return slip as proof in the event of a dispute. It contains the tracking number needed to prove your claim to the carrier you used to make the return shipment.
To contact us directly, please use the customer service number: +33(0) 7 81 87 50 27 only Monday to Friday 10am to 7.30pm, and Saturday 10am to 6pm except Sundays and public holidays.
On weekends from Friday to Monday (except on public holidays) you can also contact us by e-mail at: hello@emdoria.fr
We'll get back to you within 48 hours.
Emdoria Paris , August 20, 2022